Not too happy with Canada Post

So I ordered some fiber from a fiber store in Ontario last Tuesday. I was all excited. I ordered three different fibers: 225 gr of Blue Face Leicester, 1 lb of superwash Merino/Nylon and 22o gr of Polypay pencil roving. The shipment went out on Wednesday and I received it Thursday.

Now here comes the problem. As I was leaving my apartment to go do some laundry on Thursday I notice my package outside my door. The postman did not ring my door bell to give it to me. He just left it there. The bottom of the box looked banged up real bad but at the time I thought nothing of it. I was just excited that my fiber had arrived.

I open up the box and this is what I find.

As you can see there are only two fibers instead of three so something is obviously missing. One of the fibers is pink with a business card of the store and it is unlabeled. The pink fiber is very thin so I am assuming that it is the polypay pencil roving. The larger bag is labeled 225 gr of Blue Face Leicester so I assume that that is correct.

Which means I'm missing the 1 lb of mills end merino/nylon roving. Also I was suppose to get the same amount of pencil roving as the BFL.

I was not a happy camper.

I e-mailed the owner back about my shipment and didn't get a response right away. At this point I'm not sure exactly what I have and what happened. I go do a night shift that night, come home and go to bed. When I get up later Friday morning I check my e-mail and still no response. I'm thinking, "OK she must not of gotten my e-mail yet, she'll e-mail me soon."

Go to work that afternoon and come back home later that evening and still no response. I'm getting a little mad now. I'm wondering if I've wasted my money ordering from this store. I decide I'm going to look more carefully at my package. I take the fibers out and see that white fiber is one complete roving so the fibers are not mixed up. I look at the box and I realize that the bottom of the box that looked really banged was actually riped 3/4 of the way around and taped back up.

My package has been tampered with.

So Saturday morning I send the owner an other e-mail with pictures this time telling her about the box and what is in my package. I go to work again (I'm on a 6 day straight stretch) and come home and there is a voice mail message on my machine.

It's the owner of the shop and tells me that for sure they sent me the three fibers that I ordered and thinks that Canada Post has either damaged the box in the one day that it was in their possession and they did not put the 2 fibers that fell out back in or someone at the post office opened my box and stole them.

She asked me to call her back and that we will resolve it. So of course I call her the next morning. (Which is Sunday morning.) She was really great. We went over what happened and what I got in the box and the condition of the box. We determined that I only got the BFL. The pink fiber is part of her business card. She sends out free samples with all her packages. I should of received 1 1/2 lbs more fiber then what I got. She is going to send me my missing fiber free of charge and make a formal complaint and claim with Canada Post.

I feel so relieved. I knew something was wrong when I saw my package. So I should be getting my new package Tuesday or Wednesday. I'm looking forward to it.